FAQ

Find answers to common questions

Getting Started

What is Migroto and how does it help with Australian migration?

Migroto is an AI-powered, expert-led platform designed to simplify the Australian skilled migration process. Every consultation is reviewed by registered migration agents, and we provide intelligent tools including a points calculator, occupation insights, personalized consultation, and comprehensive guides to help you understand your eligibility and navigate the complex immigration system with confidence.

How do I get started with Migroto?

Simply create a free account on our platform. Once registered, you can access our Points Calculator to assess your current eligibility, explore Occupation Insights to understand demand for your profession, and schedule an AI consultation for personalized guidance. Our step-by-step approach makes it easy to begin your migration journey.

Is Migroto suitable for all visa types?

Migroto covers multiple Australian visa pathways. We support skilled migration visas (subclass 189, 190, 491) — see our Skilled Migration guide at /skilled-migration. We also cover employer-sponsored visas (482 & 186) at /employer-sponsorship, and student visas (subclass 500) at /student-visa. Each pathway has a dedicated landing page with step-by-step guidance and tools.

Points Calculator

How accurate is the Migroto Points Calculator?

Our Points Calculator uses the official Department of Home Affairs scoring criteria and is updated regularly to reflect current regulations. It provides an accurate estimate based on the information you provide. However, for final verification, we recommend consulting with a migration agent before submitting your Expression of Interest.

What information do I need to use the Points Calculator?

You will need details about your age, English language test scores (IELTS, PTE, etc.), educational qualifications, work experience (both Australian and overseas), partner skills (if applicable), and any state nominations or regional study/work experience. Having these details ready will give you the most accurate result.

Can I save my Points Calculator results?

Yes! When you create an account, all your calculator results are automatically saved. You can return anytime to update your information, track improvements in your score, and see how changes in your profile affect your eligibility.

Occupation Insights

What are Occupation Insights and why are they important?

Occupation Insights provide detailed information about your profession's demand in Australia, including which states need your skills most, salary expectations, job outlook, and specific requirements. This helps you make informed decisions about where to apply and what additional qualifications might boost your chances.

How often is occupation data updated?

We update our occupation database quarterly to reflect changes in skilled occupation lists, state nomination programs, and labor market conditions. Major updates are announced through our newsletter and blog to keep you informed of any changes that might affect your application.

My occupation is not on the skilled list. What should I do?

If your current occupation is not listed, explore related occupations that might match your skills and experience. Our AI Consultation — reviewed by registered migration agents — can help identify alternative pathways or suggest additional qualifications that could make you eligible under a different occupation code.

AI Consultation

How does the AI Consultation work?

Our AI Consultation analyzes your profile, skills, and goals to provide personalized migration strategies. It reviews your points score, suggests improvements, recommends optimal visa pathways, and creates a customized timeline for your application. The AI learns from thousands of successful applications to give you data-driven advice.

Is AI Consultation a replacement for a migration agent?

No, our AI Consultation is designed to complement professional advice, not replace it. While our AI provides valuable insights and guidance, complex cases or final application submissions should involve a registered migration agent. We can connect you with qualified agents when needed.

Can I ask unlimited questions during AI Consultation?

This depends on your subscription plan. Free users get limited consultation sessions, while Premium and Enterprise users enjoy unlimited AI consultations. Check our Pricing page for detailed plan comparisons and choose the option that best fits your needs.

Document Preparation

Does Migroto help with document preparation?

Yes! We provide comprehensive document checklists, templates, and guides for preparing your visa application. Our AI can review your document list to ensure nothing is missing and offer tips on organizing your evidence for maximum impact.

What documents typically need to be certified?

Common documents requiring certification include passport copies, birth certificates, marriage certificates, educational qualifications, and employment references. Documents must be certified by authorized individuals such as notaries, justices of the peace, or Australian migration agents.

Can Migroto certify my documents?

No, we cannot certify documents. You will need to have your documents certified by authorized personnel in your country. We can, however, provide guidance on what needs certification and connect you with certified migration agents who can assist with this process.

Pricing & Subscriptions

What are the different subscription plans?

We offer three plans: Free (basic tools and limited consultations), Premium (unlimited access to all features, priority support), and Enterprise (for migration agents and organizations with bulk user management). Visit our Pricing page for detailed feature comparisons.

Can I upgrade or downgrade my plan anytime?

Yes, you can change your subscription plan at any time. Upgrades take effect immediately, while downgrades apply at the start of your next billing cycle. All your data and progress are preserved when changing plans.

Do you offer refunds?

We offer a 14-day money-back guarantee for Premium and Enterprise subscriptions. If you are not satisfied with our service within the first 14 days, contact our support team for a full refund. After this period, refunds are evaluated on a case-by-case basis.

Technical & Account

Is my personal information secure?

Absolutely. We use industry-standard encryption and security measures to protect your data. We never share your personal information with third parties without your explicit consent. Read our Privacy Policy for complete details on how we handle your data.

Can I access Migroto on mobile devices?

Yes! Migroto is fully responsive and works seamlessly on smartphones, tablets, and desktop computers. We also plan to release dedicated mobile apps for iOS and Android in the near future.

I forgot my password. How can I reset it?

Click the "Forgot Password" link on the login page and enter your registered email address. You will receive a password reset link within minutes. If you don't receive the email, check your spam folder or contact our support team.

Latest Updates

What new features were added recently?

Our latest update (December 2025) includes enhanced AI consultation capabilities with more detailed pathway recommendations, improved occupation insights with salary benchmarking, and a new document checklist generator. We also optimized the mobile experience and added multi-language support.

How do I stay informed about platform updates?

Subscribe to our newsletter to receive update notifications directly to your inbox. You can also follow our blog where we publish detailed articles about new features, system improvements, and migration policy changes that might affect your application.

Can I suggest new features?

Yes! We love hearing from our users. Send your feature requests to feedback@migroto.com or use the feedback widget in your dashboard. We review all suggestions and prioritize the most requested features in our development roadmap.

Still have questions?

Our support team is here to help.

Contact Support